RUBEN A. CANCEL

              3016 RIVER STATION DRIVE

              WOODSTOCK, GA    30188

              (404) 386-1299

              Rcancel1@bellsouth.net

 

SUMMARY

Progressive and increasing responsibilities in Operations Support Systems (OSS) development and implementation of transmission and systems engineering for several leading-edge telecommunications technologies.  Experience includes a diversified range of skills in TIRKS provisioning, OSS requirements, field implementation, classroom training, system testing, development of methods and procedures. Responsible for the design and inventory modules of TIRKS and the TIRKS Table System (TTS). Developed TIRKS implementation processes for new services and technologies. Provided direct field support to end users and staff personnel located at each BellSouth (AT&T) State. Developed workarounds to address current TIRKS issues and wrote maintenance or enhancement request as needed. Worked on many interdepartmental teams spanning multiple OSSs to develop seamless solution.to issues/services. Participated in various Regional Bell Operating Company (RBOC) advisory committees for OSS development, Circuit Provisioning Center methods and procedures, service provisioning automation and standards for special service circuits and transmission designs.

 

PROFESSIONAL EXPERIENCE

 

Tekmark Inc.

Tier 1 Support/Software Tester - Contactor              2010 to 2011

· Provided Tier 1 support of AT&T IDIS Ethernet provisioning OSS system.

· First line for ticket handling and analysis coming from the users and providing initial solution or directing the AOTS tickets to Tier 2 support. Tracked and closed the AOTS trouble tickets with resolution.

· Supported escalations and was available to supply status on any open issues.

· Performed system test of  BPEL Canopi GUI software during provisioning of UNI, CNL and INL Ethernet services.

· Placed Ethernet IPAG orders for UNI, CNL/INL and for access services such as OPT-E-WAN, tracked and verified each step of the order provisioning process until order completion.

· Verified the software operated as expected and verified Cramer, TIRKS, MMI and PICS received and/or displayed the appropriate data.

· Entered software defects into QC.

· Tested IDIS defects and closed the QC defect when resolved.

· Built PDACs in TIRKS used for interface testing.

· Provided support to resolve issues regarding MMI and TIRKS interface.

 

H&R Block

Tax Preparer              2005 to 2013

· Prepared individual and business tax returns.

 

Glow Networks

Regional Project Manager – Contractor              2004 to 2004

Successfully directed audit of Cingular’s cellular switching networks in Maryland, Virginia and Pennsylvania. Managed six teams to perform the following:

· Conduct physical inventory of all equipment lineups (Lucent & Alcatel OC3-48, Nortel ATM, Alcatel & Tellabs DCS, E911, microwave, Alcatel & Telco Systems DLC, Cisco routers and servers, Lucent, Nortel and Nokia CO switches, modems, etc.) at each site

· Record inventory data and circuit identities

· Map the physical port connections (i.e. the hard-wired connections) for all inventoried equipment and record the data in the Granite Audit Tool

· Map the physical port-to-port cross-connects for all inventoried equipment and record the data in the Granite Audit Tool

· Capture all other data regarding the inventoried equipment and its physical/logical connectivity required to populate the Granite Audit Tool

·         Create equipment models for proper definition of equipment bays, shelves and circuit-level boards

·         Generate audit reports for loading all inventory and circuits into the Granite OSS

·         Develop and implement quality control program to support project objective of 99.99% accuracy.  This objective was met.

 

Wave7 Optics, Inc.

Product Manager - Element Management System (EMS)              2000 to 2003

·         Developed EMS Product Requirements Document for a Gigabit Ethernet fiber transport product to support video, VoIP telephony and broadband services

·         Provided ongoing review of EMS requirements with customers, technicians and marketing for acceptance

 

World Access, Inc. / Nera Telecommunications, Inc.

Senior Manager - Product Manager and Project Management              1998 to 2000

Responsibilities included engineering of traditional and non-traditional solutions to meet SONET, SDH and ATM network and service requirements.  Also successfully managed the installation and commissioning of:

· Class 5 switches in Rome, Milan and Naples Italy

· Tandem switch in Rome Italy

· All interoffice facilities and central office equipment at each Italian site plus the international gateway in London

· Class 5 switch and fixed, wireless phone service (local) to support disaster relief  for Honduran hurricane victims

· International tandem switch gateway in Mexico City

· Designed circuits for client.

 

COMSYS Technical Services

Director - Telephony Practice              1997 to 1998

Responsibility for Sales, Account Management and technical recruiting.  Created a corporate resource to increase telephony consultant service offerings.

 

Resulting efforts placed telecom consultants at US West and BellSouth to perform the following:

·         Design voice, data and T1 services in the Circuit Provisioning Center

·         Turn-up new voice, data and T1 services from the NOC

·         Test and clear customer trouble reports from the NOC

·         Central office inventory audit

 

Alcatel formerly DSC Communications, Inc.

Senior Product Manager              1994 to 1997

Responsible for the development of the Litespan NGDLC (next generation digital loop carrier) EMS and enhancing the existing OAM&P system. Managed Litespan 2000 and 2012 Telcordia’s Operations System Modifications for the Integration of Network Elements (OSMINE) development process for TIRKS (inventory, configuration, provisioning, circuit design, capacity management, planning, order tracking, jeopardy/escalation and order completion OS), SWITCH OS (next generation switch and access inventory OS), LFACS (legacy switch and access inventory OS), NMA (fault management and service assurance OS) and OPS/INE (service activation/configuration OS). Assisted Telcordia in the development of OSMINE Operation System Impact Analysis (OSIA) document. Participated in work sessions with Telcordia in developing the OSS support strategy for Litespan in TIRKS, LFACS and SWITCH. Successfully developed and provided workarounds to RBOC OSS support issues.

 

Provided methods and procedures support to NYNEX’s Litespan ONU-24/48/96 implementation team.

 

PINNACLE Consulting, Inc.

Consultant              1990 to 1994

Provided technical analysis of OSS support requirements for new network technologies (e.g., SONET, NGDLC, FTTx, etc.) and developed RBOC OSS mechanization plan to assist in Telcordia’s OSMINE process. Created appropriate administrative and technical data to support Telcordia’s OSS used to administer inventory and assignment. Represented vendor at OSMINE meetings with Telcordia and reviewed resulting work. Developed vendor documentation and provided support to vendor’s clients. 

 

BellSouth Services, Inc.

Manager - Headquarters              1989 to 1990

Responsible for release testing the inventory modules of TIRKS. Implemented and held classroom training on new TIRKS inventory products or enhancements, such as, SONET, ATM, digital loop carrier (DLC) inventory, and equipment hierarchy. Developed methods and procedures for interoffice inventory and carrier provisioning. Responsible for OSMINE activities related to interfacing with equipment vendors, Telcordia and BellSouth Services (BSS) Product Evaluators and Procurement organizations. Participated as the BSS representative at the national TIRKS Inventory Focus Group forums.

 

BellSouth Services, Inc.

Manager - Headquarters              1987 to 1989

Performed process analysis, requirements definition, and system development for the Circuit Provisioning Center. Interfaced extensively with upstream and downstream work center subject matter experts to develop flows and systems requirements. Lead team to identify current processes. Analyzed data to identify process improvement initiatives for flow-through provisioning.  Developed business case for process initiatives. Identified new user level and system level requirements.  Managed implementation of new processes and software upgrades. Implemented PROCDS models and updates to TIRKS-PEDITE, E1 Catalog and TTS tables required to automate the circuit design process.  Provided classroom training on new software features. The above effort resulted in improved quality, improved productivity and the reduction of line forces by greater than 50%.

 

Southern Bell Telephone/BellSouth Services, Inc.

Manager - Headquarters              1983 to 1987

Provided technical analysis for the deployment of new signaling and transmission products utilized in the provisioning of circuits on metallic and carrier (metallic/fiber) facilities. These products were generally deployed at the central office, customer premise or on carrier facilities. Developed interdepartmental methods and procedures to implement new T1 and T3 service offerings. Worked closely with Operations to develop the necessary provisioning and testing data content.

 

One of three RBOC individuals selected by Telcordia to a five member national panel to develop a plan for splitting assets and circuits for Divestiture. Developed the software requirements and reviewed our plan with each RBOC Executive Officer. Prior to release, successfully tested the Divestiture beta software at two RBOCs. Exceeded the goal for mechanically splitting assets and circuits by 80%.

 

Developed and provided to Telcordia and the RBOCs TIRKS requirements for new software enhancements. Developed and provided guidelines for special services standard designs and multi-functional equipment deployed in the network. Developed and implemented a process for provisioning special service circuits on digital loop carrier, which was adopted nationally by all RBOCs. Provided support to all Southern Bell/BellSouth States on all phases of OSS TIRKS support, special services provisioning, center support, downstream Operations support, circuit design strategies, databases, new services support, service order content, customer network projects, special assemblies, diversity routing, planning, tariffs, billing, etc. Served as the Southern Bell/BellSouth representative at the national TIRKS CDS (Circuit Design System) Advisory Board. Developed methods and procedures for identifying and recording special service circuits covered under the national guidelines for disaster recovery.

 

Provided classroom training on new software features and provisioning processes.

 

Southern Bell Telephone

Assistant Manager              1978 to 1983

Responsible for handling all Inter-exchange Carriers (IXC) ASRs in Georgia.  Responsible for meeting and tracking all DLRs by date due.  Managed all access provider relationships, escalations and expedites. Project managed/planned the installation of all cable and carrier facilities to each IXC’s POP. Provided the IXC with the assignable facility name required for CFA meet points. Addressed all IXC questions, issues and special projects for the state of Georgia as Engineering Point of Contact (EPOC) and Design Control Office (DCO).  Responsible for all access designs of inter-exchange and interstate circuits provisioned in Georgia.

 

Management Experience

Supervised groups of four to fourteen in line, staff, and management functions. Set and monitored objectives to completion.  Performed semi-annual, as well as annual performance reviews. Implemented employee developmental programs, which identified their individual needs, scheduled training, and tracked progress.

 

 

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